A New Social Engine

Airtime was looking to create a real-time voice and video infrastructure built around a robust suite of proprietary social tools that puts community in the hands of brands and creators

Client
Airtime logo with stylized lowercase 'a' symbol and the word 'airtime' in blue text.
When
Nov 2021 - Feb 2022
Services
Design Direction
Design Strategy
UX Design
Summary

Reimagining Social

Airtime already had an existing social platform in the market that had users and traction. Their leadership team was looking towards the future and saw a vision for a decentralized online environment. Community creators will own their social experience, no longer needing to rely on the big tech companies and community members will have direct access to the creators.

Airtime provided their vision to our team and it was our job to bring that vision to life.

A woman cooking on a stove in a video with chat bubbles and a social group interface on a dark gradient background.
The Problem

Airtime's current product wasn't meeting their vision for the future.

As businesses consistently strive to exceed user expectations and stay ahead of their competition, Airtime was in need of upgrading their product to be better prepared for the future.

Airtime's Vision

Upon first meeting, Airtime presented their vision to us. We then took that presentation back to dissect it and ensure that we were all on the same page.

Title slide with Airtime logo and text: Airtime: Decentralized Social Engine, November 2021.Airtime decentralized social engine tagline with red abstract 'a' logo and description of community tools.Chart comparing social and communication services, listing main competitors, other players, and big cloud providers.

“The future of online social will be decentralized.”

- Airtime Team

Meeting the Vision

After internalizing the vision, our team (CEO, Project Manager, Brand Strategist and myself) crafted a deck to ensure that not only did we understand their vision but had a path forward.

Alignment

The first step was to ensure that our understanding was correct. Directly stating "You said this, and we heard this" was our way of making sure we were all on the same page as we move towards creating a product.

Dark background with text 'Able x Airtime' and date December 22, 2021 with shadowed letter A.Business vision slide on shift driven by brands not grassroots and redefining Airtime as a B2B2C play.

Audience

Once we were aligned on the vision, we began assessing who he intended customers of the product would be.

Slide titled Marketing personas with text on defining groups to balance in marketing efforts.Slide about Airtime's focus on building customer connections with primary persona Audience Owners and engineers.Text outlining Audience Owners persona responsible for attracting, retaining, and monetizing users online.Text describing engineers as responsible for efficient technical solutions meeting feature requirements.

Value

The value proposition needed to be clear for all parties.

Slide titled 'Communicating value' with text about value proposition and site elements for personas.Slide showing Airtime's value: Amplify audience by engaging, monetizing, and growing users organically.Text slide explaining communication of value proposition via three main site elements: persona, product, and use cases.Slide describing three potential site structures: Product-First, Persona-Based, and Goal-Oriented approaches.

The Product

Once the audience and value proposition were defined, demonstrating the path of becoming an actual product was key to solidify the plan.

Webpage wireframe showing goal-oriented landing with sections for Engage, Monetize, and Grow.
Wireframes of three website pages labeled Goal Page, Product Page, and Use Case Page with text and placeholders.
Website layout showing commerce sector page with use cases and call to join waitlist button.

Site Architecture

After a successful meeting, it was time to flush out the rest of the product through wireframes and visual design. With our agency being busy and myself on numerous projects, once I was finished creating the wireframes my role was direction for the visuals as we brought in two more designers. Through a few weeks of iteration, we arrived at a solution that Airtime was excited about.

Airtime homepage with social engagement tools shown, including live video cooking and chat features.
Airtime website with streaming, community, profiles, chat, audio, and video features on purple and white backgrounds.Webpage showing in-store online shopping features with video, chat, and audio interactions and user data integration.
Contact form titled Let's chat about your business with fields for name, email, phone, and company info.

Start the Conversation

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contact@cliffbrookes.com
+1 (609) 238-2197
Miami
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